Business
If you don’t care about your customers, expect them not to care about you. Make us pay for your failure, lose any hope of loyalty. We had a 3:50pm flight booked for 22nd June 2024 on VietJet Air from Hanoi to Da Nang, Flight 1453. As we reached
Deming
Music has always been a passion of mine, and as I was thinking about blog articles, what popped into my mind was a line from Led Zeppelin. I hear it in my head as if playing through my music system (old school rather than mobile phone, although any will give
Deming
Recently, an organisation bombarded employees with repeated emails about setting objectives for 2024. There are two types of employee, each having slightly different processes for appraisal and objective setting. One uses a standard form that is completed and uploaded to an HR system that includes a section for objectives. The
Leadership
Whenever I think about Lean Culture, my mind focusses on the two pillars of Continuous Improvement and Respect for People. From these pillars come behaviours. Humility in leadership is a manifestation of respect for people, for individuals. I can still picture the scene, many years later, as if it was